EXCHANGES AND RETURNS:
FOR IN STORE POLICY PLEASE ASK UPON VISIT, THE BELOW POLICY ONLY APPLIES TO ONLINE SHOPPING.
IMPORTANT NOTE: Colour Matching – Online Purchases
Due to the limitations of the current electronic display devices, it is NOT possible to accurately ascertain the colour of an item when viewing on such devices. We provide NO guarantee if the colour of the product purchased at our website does not turn out to be as expected. Any exchanges or returns due to colour mismatch are subject to a restocking fee of up to 35%.
You have the right to cancel your order or any item purchased online from Modest Wear, if you have not yet received your order, please contact us at firstname.lastname@example.org, as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
In the case where your order has already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned excluding shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you ensure the parcel for the value of the goods and retain all records of delivery.
EXCHANGE / STORE CREDIT
Please file your request for exchange here https://mw-modestwear.com/return-form returns by entering order number and e-mail ID. You will be guided on further steps.
At Modest Wear, customer satisfaction is very important to us. If you are not happy with your purchase and would like a refund, you must email your request for a refund within 2 days upon receiving your order. Once you have received confirmation of a full refund, please return the product(s) to us immediately. If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In the interest of hygiene, we do not offer refunds on HIJABS (scarf) and accessories.
For refund requests, kindly send us an email at email@example.com request with your order number.
The cost and safety of the goods are your responsibility until it reaches us. Shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received and clearly stating that the package contains ‘RETURNED GOODS’.
*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which ensures the value of the goods, as well as retaining your proof of postage (tracking number must be provided). If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods. The product must not be worn other than for trying out purposes, when trying on items of clothing, please ensure you do not use unnecessary force, and ensure you are not wearing perfume / aftershave, deodorant or makeup, which may leave a scent or marks on the item. Returned items must be free from tears (untorn zipper), alterations (hemming), and in no way washed or otherwise damaged in any way.
We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene, we do not offer a refund on items where any or all tickets/tags have been removed or broken.
RETURN SHIPPING COSTS
Return the product(s) in new and unworn condition in the original packaging in accordance with our returns policy. We do not refund the original shipping fees, however.
If you choose to return the item on your own, you’ll pay the returning shipping fee.
Eligible product(s) must be returned using a trackable shipping method with door-to-door delivery. Kindly return the item to the following address:
5120 Dixie Rd Unit #5
Tel: 1(905) 614-0992
Modest Wear will not reimburse the customer for the cost of return shipping costs.